McGee-Smith Analytics, LLC

McGee-Smith Analytics Logo


McGee-Smith Analytics was founded in 2000 to offer enterprises and solution providers an expert and reliable source for information and analysis related to the contact center and enterprise communications markets. A decade later, McGee-Smith Analytics continues to serve clients across a range of industries and geographies, delivering strategic counsel and intelligence regarding the converging fields of contact center, unified communications (UC), collaboration and communications enabled business processes (CEBP).

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Year Founded:  2000

Topic Coverage:

  • Call Centers
  • Contact Centers
  • Customer Relationship Management (CRM)
  • Speech Recognition
  • Self-Service

Contact Information:

87 Horace Greeley Road
Amherst, NH 03031

T: (603) 672-2982



 Courtesy of the Techra Analyst Firm Directory –