Patricia Seybold Group

Patricia Seybold Group Logo

Description:

Patricia Seybold Group provides consulting, advisory services, research reports, peer groups, workshops and our Quality of Customer ExperienceSM methodology. CEO and founder, Patricia Seybold, is the New York Times best-selling author of Customers.com and The Customer Revolution. Her new book, Outside Innovation, describes the new approach to the process of business innovation—customer co-design. These books offer insights into how to make it easy for customers to do business with you and how to measure and monitor what matters most to a company’s fundamental source of value: its customers.

Year Founded:  1978

Topic Coverage:

  • Best Practices & Case Studies
  • CRM / Customer Services
  • Customer Experience
  • Customer Communities
  • Customer Scenario Mapping
  • E-Commerce
  • Customer Innovation
  • Product Evaluations
  • Search & Merchandising
  • Social Networking
  • Web 2.0

Contact Information:

P.O. Box 783
Needham Heights, MA 02494
USA

T: +1 (617) 742-5200
F: +1 (617) 742-1028

Email:    [email protected]

URL:      http://www.psgroup.com/


 Courtesy of the Techra Analyst Firm Directory – www.techra.com