Customer Group, The

The Customer Group Logo

Description:

The Customer Group, LLC was founded on the premise that customer experiences must be thoughtfully designed and do not happen by accident. Our company advises and works hand in hand with businesses and organizations across industries in evaluating and designing their customer experiences for customers of all segments and types. We collaboratively deliver new customer experience strategies (with the business case and organizational buy-in required for approval and staying power), redesigned customer interactions (down to the IVR tree or website navigation when needed), reporting capabilities (to show the needle moving and to keep people focused on the right needles), and ultimately improved business results, the end goal.

Our approach spans from customized customer research, customer strategy development, multi-channel interaction solution design and into planning and deployment. The end result is segment specific customer interaction strategies, defined experience characteristics, priorities and operating capabilities, all designed with the desired customer experience in mind.

Year Founded: 1999

Topic Coverage:

  • Market Research
  • Customer Experience
  • Health Insurance
  • Insurance
  • Financial Services
  • Hospitality & Gaming
  • Online Travel
  • Mortgage Banking
  • Investment Banking
  • Education
  • Retail
  • Healthcare
  • Not for Profit

Contact Information:

47 West Polk Street
Suite 100-233
Chicago, IL 60605
USA

Email:   [email protected]

URL: http://www.customergroup.com/


 Courtesy of the Techra Analyst Firm Directory – www.techra.com