International Customer Management Institute (ICMI)

International Customer Management Institute Logo


The International Customer Management Institute (ICMI), celebrating its 25th anniversary in 2010, is the leading global provider of comprehensive resources for customer management professionals–from frontline agents to executives–who wish to improve contact center operations, empower contact center employees and enhance customer loyalty. ICMI’s experienced and dedicated team of industry insiders, analysts and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization’s respected lineup of professional services including training and certification, consulting, events and informational resources.

Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

Year Founded: 1985

Topic Coverage:

  • Customer Relationship Management
  • Call Centers

Contact Information:

Customer Care Center
102 S. Tejon Street, Suite 1200
Colorado Springs, CO 80903

T:   719.268.0328
F:   719.268.0184



 Courtesy of the Techra Analyst Firm Directory –