Saddletree Research, Inc.

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Saddletree Research provides market research and intelligence to the contact center and customer care industries.  With equal emphasis on supply and demand side market data, Saddletree Research offers a unique perspective based on over 20 years of contact center market experience.

With a sharp focus on emerging and/or high growth potential market segments, Saddletree Research provides insightful research and advisory services to both buyers and vendors of contact center technology solutions.

Topic Coverage:

  • Workforce Optimization (WFO)
  • Workforce Management
  • Performance Management
  • Quality Management
  • E-Learning
  • Performance Analytics
  • Speech Analytics
  • Desktop Analytics
  • Text Analytics
  • Cross Channel Analytics
  • Social Media
  • Customer Relationship Management (CRM)
  • Recruitment and Hiring Technologies

Contact Information:

34522 North Scottsdale Road, #475
Scottsdale, AZ  85262

T:   (480) 922-5949
F:   (480) 922-5977

Email: Uses form:



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