Patricia Seybold Group

Patricia Seybold Group Logo


Patricia Seybold Group provides consulting, advisory services, research reports, peer groups, workshops and our Quality of Customer ExperienceSM methodology. CEO and founder, Patricia Seybold, is the New York Times best-selling author of and The Customer Revolution. Her new book, Outside Innovation, describes the new approach to the process of business innovation—customer co-design. These books offer insights into how to make it easy for customers to do business with you and how to measure and monitor what matters most to a company’s fundamental source of value: its customers.

Year Founded:  1978

Topic Coverage:

  • Best Practices & Case Studies
  • CRM / Customer Services
  • Customer Experience
  • Customer Communities
  • Customer Scenario Mapping
  • E-Commerce
  • Customer Innovation
  • Product Evaluations
  • Search & Merchandising
  • Social Networking
  • Web 2.0

Contact Information:

P.O. Box 783
Needham Heights, MA 02494

T: +1 (617) 742-5200
F: +1 (617) 742-1028



 Courtesy of the Techra Analyst Firm Directory –