CallCentres

Description

Since 1996 CallCentres has produced over 100 contact centre industry reports throughout the Australian and Asia Pacific, covering:

  • Market sizing and growth studies
  • Contact centre benchmarking
  • Contact centre indexes
  • Customer satisfaction research
  • Outsourcing industry research
  • Location and investment attraction studies
  • Employee satisfaction studies and benchmarks
  • Human resources research
  • Salary surveys
  • Turnover and recruitment indexes
  • Customised research

Year Founded: 1996

Topic Coverage:

  • Call Centers (Centres)
  • Australia
  • Asia-Pacific

Contact Information:

Northpoint
Level 11, 100 Miller Street,
North Sydney, NSW 2060, Australia

T: +61 2 9927 3399
F: +61 2 9927 3327

Email:  [email protected]

URL: http://www.callcentres.net


 

Courtesy of the Techra Analyst Firm Directory – www.techra.com