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Description
Since 1996 CallCentres has produced over 100 contact centre industry reports throughout the Australian and Asia Pacific, covering:
- Market sizing and growth studies
- Contact centre benchmarking
- Contact centre indexes
- Customer satisfaction research
- Outsourcing industry research
- Location and investment attraction studies
- Employee satisfaction studies and benchmarks
- Human resources research
- Salary surveys
- Turnover and recruitment indexes
- Customised research
Year Founded: 1996
Topic Coverage:
- Call Centers (Centres)
- Australia
- Asia-Pacific
Contact Information:
Northpoint
Level 11, 100 Miller Street,
North Sydney, NSW 2060, Australia
T: +61 2 9927 3399
F: +61 2 9927 3327
Email: info@callcentres.net
URL: http://www.callcentres.net
Courtesy of the Techra Analyst Firm Directory – www.techra.com