Description:
Patricia Seybold Group provides consulting, advisory services, research reports, peer groups, workshops and our Quality of Customer ExperienceSM methodology. CEO and founder, Patricia Seybold, is the New York Times best-selling author of Customers.com and The Customer Revolution. Her new book, Outside Innovation, describes the new approach to the process of business innovation—customer co-design. These books offer insights into how to make it easy for customers to do business with you and how to measure and monitor what matters most to a company’s fundamental source of value: its customers.
Year Founded: 1978
Topic Coverage:
- Best Practices & Case Studies
- CRM / Customer Services
- Customer Experience
- Customer Communities
- Customer Scenario Mapping
- E-Commerce
- Customer Innovation
- Product Evaluations
- Search & Merchandising
- Social Networking
- Web 2.0
Contact Information:
P.O. Box 783
Needham Heights, MA 02494
USA
T: +1 (617) 742-5200
F: +1 (617) 742-1028
Email: feedback@customers.com
Courtesy of the Techra Analyst Firm Directory – www.techra.com